Neon Arcs – Privacy Policy

Effective Date: 15-Feb 2020

At Neon Arcs, we are committed to safeguarding your personal information and ensuring transparency in how we handle data. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights you have regarding your personal data. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

a. Personal Information

Information you provide directly, including but not limited to:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information (processed securely through third-party gateways)
• Any details provided when creating an account or placing an order

b. Usage & Technical Data

Information automatically collected when you access our website:

• IP address
• Browser type and device information
• Operating system
• Pages visited and time spent on the site
• Interaction logs and referral URLs

c. Communication Data

Information provided when you contact us via email, SMS, or other communication platforms.

d. SMS & Notification Data

If you opt in to receive text messages or alerts, we collect:

• Phone number
• Message delivery and interaction details

2. How We Use Your Information

We use your data to improve your experience and deliver high-quality service. This includes:

• Processing and fulfilling orders
• Managing your account and preferences
• Providing customer support and responding to inquiries
• Sending updates, promotions, and marketing materials (with your consent)
• Improving website functionality and user experience through analytics
• Ensuring compliance with legal and regulatory obligations
• Sending SMS notifications, promotions, and alerts (only when you have opted in)

3. Sharing & Disclosure of Information

Neon Arcs may share your information only when necessary and in a secure manner.

a. Service Providers & Partners

We may share limited data with trusted third parties who assist in:

• Payment processing
• Order fulfillment and shipping
• SMS and communication services
• Website hosting, security, and analytics

These partners are required to protect your information and may use it only for the services they provide to us.

b. SMS Consent Protection

We do not sell, share, or transfer SMS opt-in data or consent to any third parties for unrelated purposes.

c. Affiliates

We may share information with our affiliated companies solely for operational purposes. They must adhere to this Privacy Policy.

d. Legal Requirements

We may disclose information if required to do so by law, regulation, or to protect our rights and users’ safety.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, misuse, alteration, or disclosure. While we strive to keep your information secure, no online transmission is completely risk-free.

5. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request updates, corrections, or deletion of your data
• Opt out of marketing or SMS communications
• Withdraw consent for specific types of data processing
• Request a copy of your stored information

To exercise any of these rights, contact us at support@neonarcs.com

.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law or legitimate business need.

7. Cookies & Tracking Technologies

Our website uses cookies and similar tracking tools to:

• Enhance browsing experience
• Monitor site performance
• Personalize content and advertisements
• Analyze traffic patterns

You may manage or disable cookies through your browser settings, though some features may be affected.

8. Changes to This Privacy Policy

Neon Arcs may update this Privacy Policy periodically. Any revisions will be posted on this page with an updated effective date. Continued use of our website indicates acceptance of these changes.

9. Contact Us

For questions, concerns, or data requests, you can reach us at:

Neon Arcs
Email: info@neonarcs.com
Phone: +1 832-900-3560
Address: 5830 E 2nd St, Ste 7000 #30636, Casper, WY, United States, Wyoming