Neon Arcs – Terms & Conditions

Effective Date: 15-Feb 2020

Welcome to Neon Arcs. By accessing or using our website, purchasing products, or engaging with our services, you agree to be bound by the following Terms & Conditions. Please read them carefully. If you do not agree to these terms, please discontinue use of our website and services.

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1. Acceptance of Terms

By using the Neon Arcs website, creating an account, or placing an order, you confirm that you are at least 18 years old and legally capable of entering into a binding agreement. Your continued use of the website constitutes acceptance of these Terms & Conditions.

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2. Use of Our Website

You agree to use the website only for lawful purposes and in a manner that does not:

 

• • Violate any applicable laws or regulations

• • Infringe on the rights of others

• • Disrupt or damage the website or services

• • Involve fraudulent activity, unauthorized access, or misuse of content

We reserve the right to refuse service or terminate accounts for violations of these terms.

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3. Product Information & Availability

We strive to provide accurate product details, images, and pricing. However:

 

• • Product colors may vary slightly due to display differences

• • Availability may change without notice

• • We reserve the right to modify or discontinue products at any time

If an item is unavailable after an order is placed, we will notify you promptly and offer alternatives or a refund.

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4. Orders & Payments

By placing an order:

 

• • You confirm that the information provided is accurate

• • You authorize Neon Arcs to charge your selected payment method

• • You agree to pay all applicable fees, taxes, and shipping charges

We reserve the right to cancel or refuse any order due to suspected fraud, incorrect information, system errors, or other valid reasons.

All payments are processed securely through third-party payment providers. Neon Arcs does not store full credit card details.

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5. Custom Orders & Design Approval

For custom neon signs or personalized products:

 

• • Design approval is mandatory before production

• • Once approved, custom orders cannot be canceled or refunded

• • Minor differences between digital mockups and final products may occur due to manufacturing limitations

You are responsible for reviewing and approving all design details.

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6. Shipping & Delivery

Shipping times vary based on location and order type. Estimated delivery times are provided at checkout but are not guaranteed.

Neon Arcs is not responsible for:

 

• • Delays caused by courier services

• • Incorrect shipping information provided by the customer

• • Customs delays or duties (where applicable)

Once a shipment is handed over to the courier, risk and responsibility transfer to the customer.

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7. Returns, Refunds & Replacements

Our return and refund policies are outlined separately under our Refund & Return Policy. By purchasing from Neon Arcs, you agree to those terms.

Custom products are generally non-refundable, except in cases of manufacturing defects or damage during delivery.

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8. Account Registration

When you create an account:

 

• • You must provide accurate, up-to-date information

• • You are responsible for maintaining confidentiality of your login credentials

• • You agree to notify us immediately of unauthorized access or security breaches

Neon Arcs is not liable for losses resulting from unauthorized account access caused by user negligence.

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9. Intellectual Property

All content on the Neon Arcs website—including logos, images, text, graphics, product designs, and digital assets—is protected by copyright and trademark laws.

You may not:

 

• • Copy, reproduce, distribute, or modify any content

• • Use any content for commercial purposes without written permission

Unauthorized use may result in legal action.

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10. SMS & Email Communications

By opting in, you agree to receive:

 

• • Order updates

• • Promotional emails

• • SMS alerts and marketing messages

Standard carrier rates may apply. You may unsubscribe from marketing communications at any time.

We do not sell or share SMS opt-in data for unrelated third-party marketing.

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11. Limitation of Liability

To the fullest extent permitted by law:

 

• • Neon Arcs is not liable for indirect, incidental, special, or consequential damages

• • Our total liability for any claim shall not exceed the amount paid for the associated order

We do not guarantee that the website will always operate error-free or uninterrupted.

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12. Indemnification

You agree to indemnify and hold Neon Arcs, its employees, partners, and affiliates harmless from any claims, damages, liabilities, or expenses arising from:

 

• • Misuse of the website

• • Violation of these Terms & Conditions

• • Infringement of third-party rights

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13. Third-Party Links

Our website may contain links to third-party websites. Neon Arcs is not responsible for:

 

• • Their content

• • Their privacy practices

• • Any damages or losses arising from their use

Accessing external links is at your own risk.

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14. Changes to These Terms

Neon Arcs may update or modify these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date. Continued use of the website indicates acceptance of the updated terms.

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15. Governing Law

These Terms & Conditions are governed by the laws of the State of Wyoming, United States. Any disputes shall be resolved in courts located within Wyoming.

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16. Contact Us

For questions or concerns regarding these Terms & Conditions, please contact us:

Neon Arcs
Email: info@neonarcs.com
Phone: +1 832-900-3560
Address: 5830 E 2nd St, Ste 7000 #30636, Casper, WY, United States, Wyoming